Frequently Asked Questions
1. Do you walk multiple dogs at the same time?
That's up to you! You can decide whether or not you and/or your dog is comfortable walking with an additional dog. If your dog prefers to be walked individually, Tail Wags is happy to oblige. If your dog prefers a walking pet pal, we will even attempt to find your dog a compatible four legged walking companion. If you have no preference, we may walk your dog with another well-behaved, friendly dog in some cases, and would never walk your dog with an animal that was unfriendly, aggressive or one that caused your pet any discomfort or stress. At no time, unless expressly requested by you, will your dog ever be walked with more than two other dog pals.
2. What does your dog walking rate include?
The 10, 20, or 30 minute visit includes filling the water dish, feeding (if applicable), a walk, and of course, a treat!
3. Do I have to sign a monthly contract?
You don't have to sign a monthly contract but we do require 3 day notice on all requests and cancellations.
4. What if I only want my dog walked 1 day/week?
No problem! Whatever service contract you would like, we can provide.
5. Are you licensed/insured? How about bonded?
Of course! We are licensed, insured, and bonded. We are insured through Pet Sitters Associates and Licensed in Fairfax County.
6. What experience do you have with animals?
Mary has grown up with dogs and cats all her life. She has a great deal of experience working with animal rescue organizations and finding homes for our canine and feline friends. Kate has also grown up with animals. In addition to dogs, she has had horses for over 22 years, has worked on a farm, and at one point helped to bring two baby goats into the world! Currently, she has two dogs, a cat, and her horse, Sage.
7. What is your 30-Minute-Consultation fee?
Free! We believe it is extremely important to set up an initial interview to make sure Tail Wags is what you and your pet are looking for before we set up service. Additional consultations above and beyond the first meeting will result in a $15 fee.
8. What is your cancellation policy?
When possible, we prefer a two week's notice for all cancellations and we will provide you with the same courtesy. We require 3 days notice on all cancellations in order to avoid being charged the full price of service.
9. What animals do you pet sit for?
Tail Wags will pet sit for cats, dogs, birds, goats, ducks, bunnies, and horses.
10. What hours are mid-day walks scheduled?
Daily dog walks are scheduled Monday-Friday between the hours of 10am and 4pm. Walks can be scheduled prior to 10am and after 4pm for a small fee. Additionally, weekend walks are available for a small fee.
11. I have two dogs, is it double the price?
Of course not! Tail Wags offers great discounts on care for your second dog or pet. Add a second pup to your mid-day walk for only $3-5 based on size and walk length. Pet sitting rates for additional pets vary and is determined by location and size.
12. What about walks on holidays?
Tail Wags does not offer regularly scheduled daily dog walking on Federal holidays. You can always request a walk on these days and we will do our best to accommodate for a small additional fee.
13. Do you have an inclement weather policy?
Typically, we do not offer regularly scheduled walks when Fairfax county schools are closed due to inclement weather. You can request a walk on these days and we will try to get to your pup as long as the roads are passible. On days where the federal government is closed due to inclement weather, please understand that we are not able to accept walk requests.
14. What does your Slumber Care pet sitting price include?
Our Slumber Care pet sitting rate includes a minimum of two 30-minute walks, soft bedding, crating (if desired), food bowls, bathroom breaks throughout the day, play time, round the clock care and more!
15. Why should I choose Tail Wags as my pet-care service?
Tail Wags strives to make our clients happy; we pay attention to the individual needs of your animal and do our best to make him/her as content as possible. Also, the intimate nature of our business allows for you to personally know and trust your pet care providers. No one but the Tail Wags staff will ever be in your home, leaving you with a sense of security regarding your home and pet. We know how hard it is to find good and caring pet care professionals; this is why we started Tail Wags--to offer premium service for a reasonable price!